The AT&T Sales Rep Who Promised Us $2,100 — We Have the Documentation

⁣WE DIDN'T JUST MAKE A COMPLAINT — WE DOCUMENTED IT.


This video focuses on the AT&T door-to-door sales representative who came to our home and presented us with an offer that ultimately resulted in approximately $2,100 in promised incentives and phone reimbursement that we say we never received.


The representative explained the promotion, answered our questions, and told us what we needed to do. According to what we were told, the gift-card portion of the offer would be automatic, meaning we didn't need to complete an additional application or registration process. We followed the instructions we were given.


We paid off our phone.


We took the phone to an AT&T store as instructed.


And then we started trying to collect the benefits we were promised.


That's when everything became much more complicated. AT&T representatives later told us that the gift card hadn't been properly claimed, despite what we say we were told by the salesperson at our door. So I decided to document the experience.


This video contains documentation related to the sales representative, information he provided, our conversations and messages, and the evidence we have collected regarding the transaction. I've also placed the available documentation and our communications on the website so viewers can examine the information for themselves.


This isn't about making accusations without evidence.


It's about asking a simple question: When a salesperson represents a major company and makes specific promises to a customer, who is responsible for those promises?


If the salesperson was representing AT&T, shouldn't the customer reasonably expect the information being provided to be accurate?


And if something was communicated incorrectly, what responsibility does the company have to make things right?


I'm sharing our experience so other consumers can slow down, ask questions, get everything in writing, and understand exactly what they must do to qualify for promotional offers before switching services.


Watch the video.
Review the documentation.
Listen to what was promised.
Then decide for yourself.


To see the write up about Jake Ellis: ⁣https://wyopassivegroup.com/po....st/jacob-a-ellis-att
To seethe write up about AT&T: ⁣https://wyopassivegroup.com/po....st/att-door-to-door-