AT&T Promised Us over $2,000 in Gift Cards — Then Said “You Never Filed for It!” | Our Door-to-D

Thu, 20 Aug 2026 03:32:00 +0000

⁣WE THOUGHT WE WERE DEALING WITH AT&T, AN HONEST COMPANY. WE NEVER EXPECTED THIS.

I normally don't entertain door-to-door salespeople. But when someone shows up at your door representing a major company like AT&T, you naturally expect that the information you're being given is legitimate, accurate, and backed by the company.

That's exactly what happened to us.

An AT&T sales representative came to our home and presented us with an offer that included gift cards and an offer to pay off our existing phone if we switched our service. We asked questions. We were given specific answers. And based on what we were told, we made the switch.

The representative told us that the gift-card process was automatic and that we didn't need to submit anything ourselves. We were also instructed to pay off our phone and take it into an AT&T store if we wanted reimbursement for that amount. So that's exactly what we did.

Then the problems started.

Most of the promised gift cards never arrived. The phone reimbursement never materialized. We contacted AT&T multiple times and spoke with different departments trying to get answers. Eventually, we were told that we had never filed for the gift card.

Wait… what? That's not what we were told at our front door. We were specifically told that the process was automatic and that there was nothing additional we needed to do. After paying off the phone and following the instructions we were given, we were left trying to figure out why the promises made during the sales presentation weren't being honored.

Based on the value of the promised incentives and the phone payoff, we estimate that we were out approximately $2,100.

So instead of simply complaining about it, I documented it. This video walks through our experience and includes supporting evidence, including conversations, customer-service interactions, recorded calls, and our attempts to get AT&T to resolve the situation.

This isn't about telling you what you should believe.
Watch the evidence.
Listen to what we were told.
See what happened afterward.
Then make up your own mind.

🚨 The lesson? Don't assume that because someone represents a major company, every promise made at your doorstep will automatically be honored.

Get the offer in writing.

Get the terms in writing.

Ask exactly what YOU must do to qualify.

And save every piece of documentation. Because once the salesperson leaves your driveway, you may be dealing with an entirely different department—and suddenly, the promises can become much harder to prove. This is our experience with AT&T. I'm sharing it so other consumers can ask better questions before making the same decision.

To see all the document proof, and to listen to the phone calls, please visit - ⁣https://wyopassivegroup.com/po....st/att-door-to-door-